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Frequently Asked Questions

Q. Why Black Angus?

AThe Linz Heritage Angus program is a breed specific 100% Black Angus program that sources its beef only from the Midwest.

Hundreds of years ago there was no distinction of cattle; they were used for milk, beef, plowing, etc. People began to notice certain traits with particular breeds and discovered that the Angus breed is superior for quality beef production.

Linz Heritage Angus was created to not only keep up with the growing demand for high quality beef, but to set the standard for a true conception to plate experience. Read more about our story here…


Q. When will my order arrive?

A. We ship all packages via UPS.  During checkout you will have the option to select your delivery date. A tracking number will be emailed to you once your order has shipped.  Make sure someone will be available on that selected date to receive the package and place it in the refrigerator or freezer.  We will not be responsible for packages that are left unattended beyond the requested delivery date.

** Please note that deliveries during holidays may require an extra day of transit.  Please order early to ensure you receive your product on time!


Q. What does "Grade" Mean?

A. Grade refers to the USDA beef grading scale. Linz Heritage Angus is a USDA certified program that adheres to the USDA Standard and consistently scores above the standard.

We are proud to offer Upper 2/3rds Choice (LHA Reserve) and USDA Prime (LHA Prime) beef.

USDA grading is based on the amount of marbling in the beef.  Marbling is the intramuscular fat that you will often see the most of in high-end steaks.


Q. How long will my steaks/burgers last?

A. Product can be stored in a refrigerator for 7 days and in the freezer for 1 year. Remember to refrigerate or freeze items upon receiving them. 


Q. What if my steaks appear brown?

A. This is normal, that brown color is a result of the oxygen being taken out of the vacuum sealed package. Once the steak is thawed and exposed to oxygen, some of the red color will return. 

**Dry age steaks will appear darker as a result of the aging process. 


Q. How will my steaks be packaged? 

A. With the exception of Tenderloin tips and Filet Chops, which are bulk packed, all of our steaks are individually vacuum packed in a Linz Heritage Angus box.


Q. How long are steaks aged? 

A. We wet age our steaks for a minimum 21 days, you can expect your Dry Aged LHA items to arrive with an average of 28 days of dry aging.


Q. My dry ice has melted, are my steaks still good?

A. It is common for dry ice to evaporate during the shipping process. As long as your steaks are cold to the touch; they are absolutely OK to eat. If your product arrived at room temperature please contact us right away at 833-290-2349.


Q. How can I track my order? 

A. We ship all of our products via UPS and send all shipping notifications and tracking numbers to the email that was used to place the order. 


Q. What forms of payment do you accept?

A. We accept all major Credit Cards and PayPal.


Q. My Dry Age steaks appear dark and have a different smell to them, is this normal?

A. Dry Aged beef most definitely has a unique look, flavor and smell.  Expect some of your Dry Aged items to have darker edges and a unique smell that is only found in Dry Aged beef.  Dry Aged items will not be replaced unless the shipment was late and arrived warm to the touch.


Q. Why does Linz Heritage Angus ship all cut meat products frozen?

A. In order to assure a safe and wholesome product arrives at your door, we immediately freeze product after cutting to lock in freshness.


Q: How should I cook my Linz Heritage Angus products?

A. You can find some tips in the product description as well as the informational insert that's included with each order.  We will be adding demo videos and more cooking tips in the coming months!

Q: What is your Return policy?

A.Due to the perishable nature of our products we ask that you do not return them unless otherwise instructed by our support team.

Q: What is your Refund policy?

A.Please contact our support team for any questions about receiving a refund on your order. Refunds will be approved on a case by case basis. Extended shipping delays from the carrier will result in your order being re-shipped at no charge.