Frequently Asked Questions

The Linz Heritage Angus program is a breed specific, 100% Black Angus program that sources its beef only from the Midwest. Hundreds of years ago there was no distinction between cattle; every breed was used for milk, beef, plowing, etc. People noticed certain traits with particular breeds and discovered that the Angus breed was superior for quality beef production. Linz Heritage Angus was created to not only keep up with the growing demand for high quality beef, but to set the standard for a true conception to plate experience. They’ve been served in top steakhouses all over the world, and now they can be part of your house, too. Read more about our story here.

Except for Tenderloin tips and Filet Chops, which are bulk packed, all our steaks are individually vacuum packed in a Linz Heritage Angus box.

We wet age our steaks for a minimum 21 days, and you can expect your Dry Aged LHA items to arrive with an average of 28 days of dry aging.

Grade refers to the USDA beef grading scale. Linz Heritage Angus is a USDA certified program that adheres to the USDA Standard and consistently scores above the standard. We are proud to offer Upper 2/3rds Choice (LHA Reserve) and USDA Prime (LHA Prime) beef. USDA grading is based on the amount of marbling in the beef. Marbling is the intramuscular fat that you will often see the most of in high-end steaks. Learn more about our grading here.

We accept all major Credit Cards including Google Pay, Apple Pay, Affirm and Linz Shop Gift Cards. To enter a gift card number, only use the alphanumeric digits and not any dashes.

Once all your products have been added to your cart, you can proceed to checkout. At this page, you will find the box where you are able to "Apply Discount Code". Enter your details and proceed to pay. You’ll see the savings add up.

The code may have been entered incorrectly. If you receive an “invalid promo code” alert, verify the number and try re-entering it. If you have verified that the code is correct and it is still not working, it means the code has unfortunately expired.

No, only one code can be used per transaction.

We ship all packages via UPS. During checkout you will have the option to select your delivery date. A tracking number will be emailed to you once your order has shipped. Make sure someone will be available on that selected date to receive the package and place it in the refrigerator or freezer. We are not responsible for packages that are left unattended beyond the requested delivery date. ** Please note that deliveries during holidays may require an extra day of transit. Please order early to ensure you receive your product on time!

We ship all our products via UPS and send all shipping notifications and tracking numbers to the email that was used to place the order. Once you receive your shipping notification containing the tracking number, you can track your delivery status through that number on the UPS site.

You can access your customer portal through your Linz Shop account login. Once your account is registered, you can login and access your customer portal by clicking on the Manage Subscriptions link in the Account page. You can also access your account using the customer portal link. This link is typically sent on the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Login to the Subscription customer portal from the Accounts page. Click the Payment Methods tab. Click Add new payment method and enter the payment method details. To update all subscriptions to this payment method, select Update all my subscriptions to this payment method and click Add payment method to confirm. To update a specific subscription to this payment method, uncheck Update all my subscriptions to this payment method and click Add Payment Method. Then select the specific subscriptions to be charged on that payment method and select Move subscription to confirm. Expand the old payment method and click Delete to remove it from the account. Click Remove to confirm.

On the Subscriptions tab, expand the subscription to be adjusted and scroll to the shipping address section. Click the arrow to expand the adjustment slider and click Edit. Adjust the shipping address details and click Save shipping address to confirm. This only affects the delivery/shipping address, this does not update billing information related to the method of payment.

Login to the Subscription customer portal from the Accounts page. Click the Upcoming Orders tab to see all upcoming deliveries for your subscriptions. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

Login to the Subscription customer portal from the Accounts page. Click the Upcoming Orders tab to see all upcoming deliveries for your subscriptions. Click Edit on the order to be changed and select the arrow in the Order date section. Select your chosen date and click Update next order date to confirm.

Click Subscriptions and click the arrow to expand the specific subscription to be adjusted. Expand the Order frequency section, adjust your chosen frequency and click Update frequency to confirm.

Click the Subscriptions tab and select Add Product. Select the product to be added and confirm the product, shipping and billing details. Click Add a product to add.

On the Upcoming Orders tab, select Edit on the order containing the one-time product. Click the arrow to open the one-time product menu and select Delete product.

Login to the Subscription customer portal from the Accounts page. On the Subscriptions tab, select the subscription to be canceled. Scroll to the bottom of the page and click Cancel subscription. If required, provide a cancellation reason and click Next to proceed. Click Cancel to confirm.

Login to the Subscription customer portal from the Accounts page. On the Subscriptions tab, select the subscription to be re-activated. Click Reactivate and confirm.

We immediately freeze our product after cutting to lock in freshness and assure you receive the best possible product.

Our goal is that you love every steak you ever order from us and we’re here to help. You can find cooking and grilling tips in the product descriptions as well as the Linz Shop insert that's included with each order. You can also browse our recipe collection for more inspiration. We are building our library of cooking videos and more cooking tips in the coming months, so stay tuned!

Products can be stored in a refrigerator for 7 days and in the freezer for 1 year. Remember to refrigerate or freeze items upon receiving them.

It is common for dry ice to evaporate during the shipping process. If your steaks are cold to the touch; they are absolutely okay to eat. If your product arrives at room temperature, please contact us right away at 833-290-2349.

Steaks can vary in appearance due to the nature of hand cutting our products and the vacuum sealed packaging. As the steak is thawed and exposed to oxygen, some of the traditional red steak color will return.**Dry age steaks will appear darker as a result of the aging process.

Dry aged beef has a specific look, flavor and smell. You can expect some of these items to have dark edges and an earthy smell. Our dry age has a delicious woodsy and nutty flavor that you'll only find with Linz dry aged products.

Our loyalty program rewards loyal Linz Shop supporters who interact with our brand and love our products. The more you purchase from The Linz Shop, the more rewards there are. There are lots of ways to earn reward points that can be redeemed for exclusive discounts and perks.

Yes, it is entirely free to join The Linz Shop Rewards. All you need to do is create an account and start earning points.

There are many ways to earn The Linz Shop Rewards points. Points are earned when you sign up, place orders, and follow us on Facebook and Instagram.

To redeem your points, simply click into the rewards center at the bottom left hand side of your screen. Next, click Redeem and then select the offer you would like to add to your order by clicking Redeem again. A promo code will be generated that you can add at check out under Promo Code/Gift Certificate or simply click Apply to Checkout to have that offer automatically applied.

Please contact our support team for any questions about receiving a refund on your order. Refunds will be approved on a case-by-case basis to ensure we’re giving you the best service possible. Extended shipping delays from the carrier will result in your order being re-shipped at no charge.

Due to the perishable nature of our products, we ask that you do not return them unless otherwise instructed by our support team.

If you have a question, please call us at 833-290-2349 or email us at Support@MeatsByLinz.com.